Refund policy

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Print Zilla will not refund any money for the orders that were shipped or were cancelled after the order was processed. Any claims for defects, damages, or shortages must be made in writing within five (5) business days of delivery. Failure to do so constitutes full acceptance of the order and acknowledgment of compliance with agreed specifications.

We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer, or part of the order was used by the buyer, and part of the order is being returned.